Privacy Policy

At Thug Club (“we,” “us,” or “our”), accessible at https://thugclub.org, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, place an order, contact our customer support team, or otherwise interact with our services.

By using our website, you acknowledge that you have read this Privacy Policy. We process personal information in accordance with applicable privacy and data protection laws.

1. Information We Collect

We may collect the following categories of personal information depending on how you interact with our website.

Personal Information You Provide

When you place an order, create an account, contact us, or subscribe to our communications, we may collect:

  • Name and surname

  • Email address

  • Telephone number

  • Billing and shipping addresses

  • Order details and purchase history

  • Information you provide when contacting customer support

  • Marketing preferences and consent records

Payment Information

When you make a purchase, payment-related information is processed by the applicable payment service provider. We may receive transaction details, payment status, and payment confirmation or refund information.

We do not intentionally store complete payment card numbers or security codes on our own systems. Payment information is handled in accordance with the payment provider’s applicable privacy and security practices.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address and approximate location derived from it

  • Browser type and operating system

  • Device information

  • Pages visited and links clicked

  • Referring website and visit timestamps

  • Website usage, performance, and diagnostic information

  • Cookie identifiers and similar online identifiers

Information from Third Parties

We may receive information from service providers that help us operate our website, process payments, deliver orders, analyze website traffic, prevent fraud, and provide customer support.

2. How We Use Your Personal Information

We use personal information for the following purposes:

  • Order processing: To confirm, process, fulfill, ship, and manage your purchases.

  • Payment management: To process transactions, issue refunds, and maintain transaction records.

  • Customer support: To respond to inquiries, resolve complaints, and provide order updates.

  • Account management: To create and maintain customer accounts, where available.

  • Shipping and returns: To coordinate deliveries, tracking, returns, and exchanges.

  • Website operation: To maintain website functionality, troubleshoot technical problems, and improve the shopping experience.

  • Security and fraud prevention: To detect suspicious activity, prevent unauthorized transactions, and protect our customers and business.

  • Marketing communications: To send promotional emails or other marketing communications where permitted by law and, when required, with your consent.

  • Analytics and advertising: To understand website usage, evaluate advertising performance, and improve relevant marketing activities where permitted.

  • Legal compliance: To meet applicable legal, tax, accounting, regulatory, and recordkeeping obligations.

We process personal information only when we have an appropriate legal basis, such as fulfilling a contract, complying with a legal obligation, obtaining your consent, or pursuing legitimate interests permitted by applicable law.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support essential website functions and improve your browsing experience.

These technologies may be used to:

  • Keep shopping carts and essential website functions working.

  • Remember certain preferences.

  • Maintain website security.

  • Analyze traffic and website performance.

  • Measure advertising effectiveness.

  • Support personalized advertising where permitted.

Essential cookies may be necessary for the operation of the website. Non-essential analytics and advertising technologies will be used subject to applicable consent requirements.

You can manage cookies through our website’s cookie settings, where available, or through your browser settings. Blocking certain cookies may affect some website features.

For additional information, please review your browser’s privacy and cookie controls.

4. Sharing of Personal Information

We do not sell personal information to third parties in exchange for money. We may share personal information with the following categories of recipients when necessary for the purposes described in this Policy:

Website Hosting and Ecommerce Services

Our ecommerce platform and hosting providers may process information necessary to operate the website, manage orders, maintain customer accounts, and provide technical support.

Payment Service Providers

Payment processors may receive information required to authorize, process, verify, cancel, or refund transactions and help prevent fraud.

Shipping and Fulfillment Providers

Shipping companies, fulfillment partners, and logistics providers may receive your name, delivery address, contact information, and relevant order details to deliver purchases and manage returns.

Analytics and Advertising Providers

We may share certain online identifiers and website usage information with analytics or advertising providers where permitted by law and subject to applicable consent requirements.

Customer Support and Technical Service Providers

We may use third-party services to manage customer communications, website maintenance, security, and technical support.

Legal and Regulatory Authorities

We may disclose personal information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect our legal rights, prevent fraud, or address security concerns.

Our service providers are permitted to process personal information only as authorized under applicable agreements and laws.

5. International Transfers of Personal Information

Our website and service providers may operate in different countries. As a result, your personal information may be transferred to or processed in countries other than the country in which you reside.

Where required by applicable law, we take appropriate steps to ensure that international transfers of personal information are supported by suitable legal safeguards and protective measures.

The privacy protections and legal requirements in other countries may differ from those in your country of residence.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including order fulfillment, customer support, legal compliance, security, and dispute resolution.

Retention periods may vary depending on the type of information and the applicable legal requirements.

For example:

  • Order and transaction records: Retained as necessary to manage purchases, returns, refunds, accounting, and legal obligations.

  • Customer support communications: Retained for as long as necessary to resolve inquiries, maintain relevant records, and address disputes.

  • Customer account information: Retained while the account remains active and for any additional period required or permitted by law.

  • Marketing information: Retained until you withdraw consent, unsubscribe, or the information is no longer needed for the relevant purpose.

  • Technical and security logs: Retained for a period appropriate to security, troubleshooting, and legal requirements.

When personal information is no longer required, we take reasonable steps to delete it securely or anonymize it, unless further retention is required or permitted by law.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Request restriction of certain processing activities.

  • Object to certain processing activities, including certain direct marketing.

  • Withdraw consent where processing is based on consent.

  • Request a copy of certain personal information in a portable format.

  • Opt out of certain targeted advertising, profiling, or data sharing where applicable.

  • Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions.

To exercise your privacy rights, contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing your request.

You can unsubscribe from promotional emails by using the unsubscribe link included in the message. You may still receive non-promotional communications related to your purchases, account, or other necessary services.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

These measures may include access restrictions, security monitoring, secure transmission technologies, and the use of service providers with appropriate security practices.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential and notifying us if you suspect unauthorized access to your account.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children who are not permitted to use our services under applicable law.

We do not knowingly collect personal information from children in circumstances where parental consent or another legal authorization is required and has not been obtained.

If you believe a child has provided personal information to us inappropriately, please contact us. We will review the request and take appropriate action as required by applicable law.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

These third parties may have their own privacy policies and practices. We are not responsible for the privacy practices, content, or security of websites and services that we do not control.

We encourage you to review the applicable privacy policies before providing personal information to third-party services.

11. Marketing Communications

Where permitted by law, we may use your contact information to send information about products, offers, promotions, and updates.

Where consent is required, we will obtain your consent before sending such communications.

You can withdraw your marketing consent or unsubscribe at any time using the instructions provided in our communications or by contacting us.

Unsubscribing from marketing communications will not affect necessary transactional messages, such as order confirmations, shipping notifications, and refund updates.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.

When we make changes, we will update the effective date displayed at the top of this page. Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

We encourage you to review this page periodically to stay informed about how we handle personal information.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about the handling of your personal information, please contact us using the details below.

Website: https://thugclub.org
Email: [email protected]