Shipping Policy

At Thug Club, we aim to process and ship your orders efficiently. This Shipping Policy explains our shipping costs, order processing times, delivery information, and tracking procedures for purchases made through https://thugclub.org.

1. Shipping Costs

We offer free shipping on orders placed through our website, subject to the shipping terms displayed at checkout.

2. Order Processing Time

Orders are generally processed and dispatched within 1–3 business days after the order is placed and payment is confirmed.

Processing times may vary due to public holidays, high order volumes, payment verification, or other circumstances beyond our control.

Please note that processing time refers to the time required to prepare and dispatch your order, not the total delivery time.

3. Shipping and Delivery

After dispatch, delivery time depends on the destination, shipping carrier, and local delivery conditions.

Delivery estimates, where available, may be provided at checkout or through email communications. Delays may occur due to customs clearance, weather conditions, carrier operations, or other circumstances beyond our control.

4. Order Tracking

Once your order has been shipped and tracking information is available, we will send your tracking details to the email address provided at checkout.

Please allow some time for tracking information to become available after dispatch, as shipping carriers may need time to update their systems.

If you have not received your tracking information, please contact us at [email protected] and include your order number.

5. Out-of-Stock Items and Order Cancellations

If an item becomes unavailable or we are unable to fulfill your order, we will make reasonable efforts to notify you by email.

If fulfillment is not possible, we may cancel the affected order and issue a refund for any amount paid for the cancelled items, subject to applicable law.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact [email protected] as soon as possible.

We cannot guarantee address changes after an order has been processed or dispatched.

7. Lost, Delayed, or Undelivered Packages

If your package is delayed or appears to be lost, please check the tracking information provided in your shipping email.

If your order has not arrived within the estimated delivery window or tracking information has not been updated for an extended period, contact [email protected] with your order number and tracking details.

We will review the available information and assist you with the next steps.

8. Customs Duties and Taxes

For international shipments, customs duties, import taxes, or other fees may apply depending on the destination country’s regulations and the shipping arrangements.

Where applicable and not prepaid, these charges may be the customer’s responsibility, subject to applicable law and the terms disclosed at checkout.

9. Contact Us

If you have any questions about shipping, delivery, or order tracking, please contact us using the details below.

Website: https://thugclub.org
Customer Support Email: [email protected]

Please include your order number in your email so we can assist you efficiently.