Return and Refund Policy

At Thug Club, we want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions for requesting a return, exchange, or refund for orders placed through https://thugclub.org.

By placing an order on our website, you agree to the terms outlined below, subject to your rights under applicable consumer protection laws.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order, provided the item meets the eligibility requirements outlined in this policy.

To qualify for a return or exchange:

  • The item must be unused, unworn, unwashed, and in its original condition.
  • Original tags, packaging, and included accessories must be retained where applicable.
  • Proof of purchase or a valid order number must be provided.
  • The return request must be submitted within the applicable return period.

Items that have been worn, washed, altered, or damaged through customer use may not qualify for a return, except where the item is defective, incorrectly supplied, or otherwise covered by applicable law.

2. Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective product, please contact our customer support team as soon as possible.

Please include your order number, a brief description of the issue, and clear photographs of the item and its packaging where applicable.

After reviewing your request, we will provide instructions for the next steps. Depending on the circumstances and applicable law, we may offer a replacement, exchange, refund, or another appropriate resolution.

For confirmed defective, damaged, or incorrectly delivered items, we will cover reasonable return shipping costs where applicable.

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws.

3. Items Not Eligible for Return or Exchange

Returns or exchanges may be declined, to the extent permitted by applicable law, in the following circumstances:

  • The item has been used, worn, washed, or altered after delivery.
  • Original tags, packaging, accessories, or components are missing and their absence affects the item’s eligibility for return.
  • The item’s condition or value has significantly deteriorated because of customer use or handling beyond what is reasonably necessary to inspect it.
  • The item is a personalized or custom-made product for which returns are lawfully restricted and the applicable conditions were disclosed in advance.
  • The return request falls outside the applicable return period and no legal exception applies.

These restrictions do not apply where a return, refund, or other remedy is required by applicable law.

4. How to Request a Return or Exchange

To initiate a return or exchange, follow these steps:

Step 1: Contact Customer Support

Email [email protected] with your order number and the reason for your request.

Step 2: Wait for Instructions

Our team will review your request and provide return instructions, including the applicable return address and shipping arrangements.

Step 3: Prepare Your Item

Pack the item securely and include the relevant original packaging, tags, and accessories where applicable.

Step 4: Ship or Arrange Collection

Follow the instructions provided by our customer support team. Do not send items to an address that has not been confirmed by our team.

If collection pickup is available for your order, we will explain the applicable arrangements when your request is approved.

5. Return Shipping Costs

Return shipping costs are allocated as follows, subject to applicable law:

  • Change of mind: The customer is responsible for return shipping costs when returning an eligible item because of a change of mind, incorrect size selection, or personal preference.
  • Defective or damaged products: We will cover reasonable return shipping costs for confirmed defective or damaged items.
  • Incorrect orders: We will cover reasonable return shipping costs when we send an item different from the one ordered.

Original shipping charges, customs duties, taxes, and other fees will be handled in accordance with applicable law and the circumstances of the return.

6. Refund Policy

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, the refund will be processed to your original payment method unless another method is agreed upon where permitted by law.

We aim to initiate approved refunds within 3 business days after receiving and verifying the returned item. If applicable law requires a different or shorter processing period, the legal requirement will apply.

Please note:

  • Your bank, credit card issuer, or payment provider may require additional time to post the refund.
  • Card refunds are generally processed through the applicable payment processor.
  • The time required for the refund to appear in your account depends on your financial institution and payment method.
  • We will notify you if your refund request cannot be approved and explain the reason where appropriate.

7. Exchanges

If you wish to exchange an item for another size or eligible product, please contact customer support within the applicable return period.

Exchanges are subject to product availability and approval. If the requested replacement is unavailable, we will discuss the available options with you.

Additional shipping charges may apply to exchanges requested for reasons other than a product defect or an error on our part, where permitted by law.

8. Late or Missing Refunds

If you have not received an approved refund, please:

  1. Check your bank account or payment statement.
  2. Contact your credit card issuer or payment provider to confirm whether the refund is still being processed.
  3. Contact your bank if further clarification is needed.
  4. If the refund remains missing, email [email protected] with your order number and refund details.

We will review the transaction and provide any available refund confirmation or relevant information.

9. Order Cancellations

If you wish to cancel an order, contact [email protected] as soon as possible and provide your order number.

Cancellation requests are subject to the order’s fulfillment status. If the order has already been processed or shipped, cancellation may no longer be possible, and the return procedure may apply instead.

Your statutory cancellation and withdrawal rights, where applicable, remain unaffected by this section.

10. Consumer Rights

This policy is intended to operate in accordance with applicable consumer protection laws.

If mandatory law provides additional rights or a longer return, cancellation, or refund period, those legal rights will prevail over any conflicting provision in this policy.

Nothing in this policy is intended to exclude or restrict rights that cannot lawfully be excluded or restricted.

11. Contact Us

For return, exchange, cancellation, or refund inquiries, please contact us using the details below.

Website: https://thugclub.org
Customer Support Email: [email protected]

Please include your order number in all return and refund inquiries so that we can assist you efficiently.